Shipping policy

Shipping Policy

Thank you for shopping with Reverie & Rosette. Every order is carefully inspected and thoughtfully packaged to ensure it arrives beautifully.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been prepared, you will receive a shipping confirmation email with tracking information.

During new collection launches, holidays, or periods of high order volume, processing times may be slightly longer. If this occurs, we will notify you as soon as possible.

Shipping

Standard shipping typically arrives within 3–5 business days after your order has been shipped. Delivery times are estimates provided by the shipping carrier and cannot be guaranteed.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number so you can follow your package’s journey.

Shipping Address

Please ensure your shipping address is correct before placing your order. Reverie & Rosette is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our control. If your package is significantly delayed or appears to be lost, please contact us and we will gladly help you work with the carrier to locate your shipment.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We will work with you to find an appropriate resolution.

Thank you for supporting Reverie & Rosette. Every order means the world to our small business, and we appreciate the opportunity to share a little beauty with you.