Refund policy

Return & Refund Policy

At Reverie & Rosette, we want you to love every piece you receive. If there is an issue with your order, we’re here to help.

Returns

Due to the nature of jewelry and for hygiene reasons, all sales are final. We are unable to accept returns or exchanges for change of mind.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at reverieandrosette@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and its packaging

If your claim is approved, we will provide a replacement (when available) or issue a refund.

Lost Packages

Once your order has been shipped, delivery is the responsibility of the shipping carrier. If your package appears to be lost or significantly delayed, please contact us and we will gladly assist you in working with the carrier.